Refund Policy

Date : 01-11-2025

Refund Policy for EdutechPaysol

Thank you for choosing EdutechPaysol. We aim to ensure you are fully satisfied with our services. If for any reason you are not satisfied, you may request a refund under the terms outlined below.

1. 30-Day Refund / Return Period

You may request a refund within 30 calendar days from the date you received the final deliverable (e.g. design files, website files, project completion).

Requests made after the 30-day period will not be eligible for refund (unless otherwise agreed in writing).

2. Eligibility for Refund

To qualify for a refund, the refund request must meet the following conditions:

You must contact us within the 30-day window to notify us of your intent to receive a refund (via our support email or contact form).

The deliverable must be in the state as originally delivered (e.g. original design files, unaltered source files) unless otherwise agreed.

You must provide proof of purchase / order confirmation (invoice, order number, or project ID).

3. What Refund Covers / What Happens After Approval

If your refund request is approved, we will refund the amount you paid using the original payment method (or another method if mutually agreed).

In case you received any deliverables (e.g. design assets, code, files), you must cease using them and if requested return or destroy any copies.

We may deduct any costs for services already delivered or time spent, if applicable, depending on the agreement.

4. Defective or Unsatisfactory Services / Incorrect Deliverables

If you received deliverables that are significantly different from what was agreed (e.g. defective, incomplete, or not as per specification), you are eligible for a full refund subject to review by our team.

In such cases, please contact us immediately, provide detailed explanation and relevant evidence (e.g. screenshots, explanations), and we will review your case.

5. Non-Refundable Situations / Exceptions

Refunds will not be granted in the following situations:

If the refund request is made after the 30-day refund window.

If you altered, modified, or customized the deliverables without our approval.

If you approved the final deliverable (e.g. by confirming satisfaction, signing off on files) and then later changed your mind without valid reason.

If the deliverable was delivered free of charge or as part of a free trial/promo (unless otherwise specified).

6. How to Request a Refund

To request a refund, please follow these steps:

Contact us at care@edutechpaysol.com or +1 (209) 231-4667 within 30 days of delivery, with your order/project number and reason for refund.

We will acknowledge your request within 3–5 business days and start a review.

If approved, we will process the refund within 7–10 business days (or as per payment gateway timelines).

7. Changes to This Refund Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our services after changes indicates you accept the updated policy.